Return and Refund Policy

Thank you for shopping at Heaty Meal. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, please review our return and refund policy below.

1. Return Policy

Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns are accepted within 30 days of the delivery date. Some products may be excluded from returns due to hygiene or other specific reasons, which will be stated on the product page.

Conditions for Return

  • Items must be returned with all accessories, manuals, and original packaging.
  • Any items not in their original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return or may incur a restocking fee.
  • Proof of purchase is required for all returns.

Non-Returnable Items

  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or mishandling

2. How to Initiate a Return

To start a return, please contact our customer service team at support@heatymeal.com with the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Our support team will provide you with instructions and a return address. Please do not send your purchase back without receiving a return authorization.

3. Refund Policy

Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Partial Refunds
In some situations, only partial refunds may be granted:

  • Items with obvious signs of use
  • Items not returned in their original condition, damaged, or with missing parts for reasons not due to our error

Refund Method
Refunds will be issued back to the original payment method. If you paid by credit card, the refund will be sent to the card used for the purchase.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on product availability. Please provide a photo of the damaged or defective item along with your order details for faster processing.

5. Return Shipping Costs

You will be responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). In cases where we are at fault, we will provide a prepaid shipping label.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team for assistance.

7. Contact Us

If you have any questions about our return and refund policy or need assistance, please reach out to our customer service team:

Heaty Meal Support Team
Email: support@heatymeal.com

Thank you for choosing Heaty Meal! We are committed to providing you with quality products and exceptional customer service.