Privacy Policy

At Heaty Meal, we are committed to protecting your privacy and safeguarding any personal information that you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or otherwise interact with our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information from you when you visit our site or engage with our services.

a. Personal Information

This includes any information that can be used to personally identify you, such as:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (such as credit card details)
  • Order history

b. Non-Personal Information

This includes information that does not directly identify you. We may collect:

  • IP address
  • Browser type
  • Operating system
  • Pages viewed and links clicked
  • Time and date of your visit
  • Referring website

2. How We Use Your Information

The information we collect is used for a variety of purposes, including:

  • Order Fulfillment: To process and deliver your orders, and send you updates on your purchase status.
  • Customer Support: To respond to your inquiries, provide customer service, and manage returns or exchanges.
  • Personalization: To provide you with product recommendations and offers based on your purchase history and preferences.
  • Marketing and Promotions: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of receiving these communications at any time.
  • Website Improvement: To analyze website performance, enhance user experience, and ensure the security of our website.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

  • SSL Encryption: All transactions are processed through a secure server using SSL (Secure Socket Layer) encryption technology to protect your payment information.
  • Data Storage: Your personal data is stored securely, and only authorized personnel have access to it.
  • Payment Security: We do not store your credit card details. All payment information is handled by secure, third-party payment gateways that comply with industry standards.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share information with service providers who help us with operations like payment processing, order fulfillment, shipping, and website management. These service providers are bound by confidentiality agreements.
  • Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your browser that help us understand how you interact with our site.

  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
    • Analytical Cookies: These cookies help us understand how visitors use our site, enabling us to improve user experience.
    • Marketing Cookies: These cookies are used to deliver relevant ads to you and track the effectiveness of our marketing efforts.

You can modify your browser settings to disable cookies, but doing so may limit your access to certain features of our website.

6. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: If your information is incorrect or outdated, you can request corrections.
  • Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions in the email or contacting us directly.

To exercise any of these rights, please contact us at support@heatymeal.com.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit through a link on our site.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the "Effective Date" at the top will indicate when the policy was last revised.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Heaty Meal Support Team
Email: support@heatymeal.com